I remember getting to see it, many years ago at a plant that worked in. It occurs to me that the word “plant” is gone from the lexicography. But that’s another story.
At first the managers the resented the title change, but then the wisdom captured by Deming:
The aim of supervision should be to help people and machines and gadgets to do a better job
How many times have I sent, or been sent, out onto “the playing field” without really calling the play, or everyone knowing what the play was?
